Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At hbaja, responsible gaming is not a compliance checkbox — it is a core value woven into everything we do. Gambling, approached sensibly, is an enjoyable form of entertainment. But we also know that for some players it can tip into harmful territory. hbaja is committed to giving every registered player in Bangladesh the tools and information they need to keep their gaming healthy and under their own control at all times.

Our support team is trained in responsible gaming best practices and monitors player activity for early warning signs. Every tool on this page is available to all registered users at any time, at no cost, with no questions asked. If gambling is affecting your daily life, your finances, or your relationships, we strongly encourage you to act early and use the resources below.

Responsible Gaming Tools Available to You

Every hbaja account holder can access the following tools at any time. Log in or email [email protected] to activate or adjust any of them — no justification required.

Age Restriction — 21+ Only

hbaja strongly supports parental controls. If you share a device with anyone under 21, we recommend installing device-level filtering software to block access to gambling sites. You are responsible for ensuring no person under 21 accesses your hbaja account. If you suspect a minor has used your account, contact us at [email protected] immediately.

Parents and guardians in Bangladesh can use filtering software to block online gambling on shared family devices. hbaja cooperates with any verified safeguarding request relating to minors and will act without delay on receipt of a credible concern.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of income or experience. The earlier it is recognised, the easier it is to address. Watch out for these common warning signs:

• !Spending more on gambling than you planned or can comfortably afford.
• !Chasing losses — continuing to play in an attempt to win back money already lost.
• !Lying to family or friends about how much time or money you spend gambling.
• !Borrowing money or neglecting bills and essential expenses to fund gambling.
• !Feeling restless or irritable when trying to cut down or stop gambling.
• !Using gambling as a way to escape stress, depression, or loneliness rather than for entertainment.
• !Neglecting work, study, or family responsibilities due to time spent gambling.

Setting and Managing Deposit Limits

Deposit limits are one of the most practical tools hbaja offers. By capping how much you can deposit within a chosen timeframe, you take active control of your gambling budget without relying on willpower alone. You can set daily limits (e.g. ৳1,000 per day), weekly limits (e.g. ৳5,000 per week), or monthly limits (e.g. ৳15,000 per month), or any combination of the three. All deposits — whether via bKash, Nagad, Rocket, Upay, or bank transfer — are subject to your active limits.

If a deposit attempt would exceed your set limit, it is automatically declined by the platform. This protection applies regardless of which payment method you use, ensuring your budgeting tool works consistently across bKash, Nagad, Rocket, and all other supported channels.

Self-Exclusion — Taking a Longer Break

Self-exclusion is designed for players who feel they need a sustained period away from gambling. Unlike a short time-out, self-exclusion suspends your hbaja account for a defined period — options include 30 days, 3 months, 6 months, or permanent closure. During exclusion you cannot log in, deposit, or place bets. All promotional communications stop immediately when exclusion is activated.

To request self-exclusion, email [email protected] from your registered address. Requests are treated as a priority. Once active, an exclusion cannot be reversed before its end date — this is intentional so the tool provides genuine, reliable protection. hbaja's support team is available around the clock. If you are in crisis, please reach out without delay.

How to Request Support or Set a Restriction

Getting responsible gaming support from hbaja is simple and completely confidential. Follow these steps:

1. 1Log in to your hbaja account and go to Account Settings, or email [email protected] from your registered address.
2. 2State clearly which tool you need: deposit limit (daily, weekly, or monthly), session time limit, time-out (specify duration), or self-exclusion (temporary or permanent).
3. 3Our team will verify your identity and apply the restriction to your account within one business day — usually much faster.
4. 4Once active, all promotional communications to your account stop immediately. Limit reductions and exclusion activations take effect right away. Limit increases require a mandatory review delay before they apply.

Tips for Keeping Gambling Fun and Safe

The vast majority of hbaja players enjoy gambling as a casual form of entertainment with no problems. Here are practical habits that help keep gaming enjoyable and within healthy limits:

• ✓Set a firm budget before you start and treat any loss as the cost of entertainment — never chase it back.
• ✓Take regular breaks during play — step away, have a drink of water, and return with a clear head rather than playing for hours without stopping.
• ✓Never gamble under the influence of alcohol, when emotionally distressed, or when tired — these states impair judgement and lead to poor decisions.
• ✓Balance gambling with other hobbies and social activities — it should be one small part of a varied, fulfilling lifestyle, not the main focus.
• ✓Remember that all gambling outcomes are determined by chance — no strategy or system changes the underlying odds of any game.